PREPARING FOR A PICK UP

Your donation must be:
  • Pre-screened and scheduled by our Customer Service Department at 619-225-2200 or 1-888-446-6394 (toll free within San Diego County)

  • Outside or at a ground level location

  • Clearly labeled as a donation for Goodwill.

  • Light enough to be lifted by two people.


  • Items like BUILT-IN APPLIANCES, REFRIGERATORS, STOVES, SPAS, MATTRESSES AND OTHER ITEMS may not accepted as donations, due to restrictions in state and local laws or the cost to dispose of items we know we cannot sell or recycle.

    Please be sure to make the customer service representative aware of ALL of the categories of items included in your donation, so that you won’t be surprised if there is anything we cannot accept.

    IMPORTANT NOTE FOR SCHEDULED HOME PICK UP DONORS:
    Please be sure to let our customer service department know in advance if you are adding additional items to your donation. This allows us to allocate enough space in the truck to be able to take all of your items. If there is not room in the truck, we will be happy to schedule a second pick up at a later date for additional items.